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What's happened to our mobile phone reception?

KG42
Level 2
Level 2
‎16-06-2022 04:06 PM

Yesterday afternoon my partner and I suddenly stopped getting any mobile phone reception in our area. We've lived here for several years and have never had this problem before. Obviously we can't call TPG for help while we're at home. How can we get help from TPG and figure out what's going on? If a staff member is reading this, can you please email me?

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Rica_R
Moderator Moderator
Moderator
‎16-06-2022 05:48 PM

Hi @KG42,

 

Welcome to TPG Community!

 

I've searched your account using your community details and found out that there is an ongoing maintenance in the area. Voice calls, text messages, and data services may be affected.

 

We are looking forward that the connection will be up and stable again before midnight. Thank you. 

 

 

Regards, 

 

 

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