Mobile Data Troubleshooting Guide - Android
This support guide will provide you the steps you need to check and do when your mobile data is not working:
Check your mobile handset
Check if APN details are correct
NOTE: If you are not seeing Vodafone Internet, you need to add the APN manually
Refresh APN details
For android phones:
Check the status of your Mobile Account via TPG My Account
Depending on the plan that you have, you’ll be unable to use your mobile data if you have already exhausted your plan’s allotted data.
To confirm if the data service is active or to enable data for your mobile number, follow the steps below:
Check for mobile outages
If you have already confirmed that there's no issue with your device or your account then there may be an issue on the network. An unplanned outage or network maintenance may cause either an intermittent or no data connection at all.
>> Mobile network coverage may vary depending on your location. You can check for data coverage availability in your current location by clicking HERE
>> Acceptable data speed are as follows:
>> If issue remains the same please contact TPG Mobile Support at 1300 997 273.
For iPhone troubleshooting: What to do - TPG Mobile Data Not Working – iPhone