Hi @cyrilalcaraz01,
Let us help get to the bottom of this. We will raise this to our Mobile Specialists for investigation.
To better understand the situation, please send us the following details via PM.
First name: xxxx
Last name: xxxx
Phone number: xxxx
Username / email address: xxxx
Are you the account holder?: Yes/No
Date of birth: xxx
How to send a PM?
Also TPG has now removed lived chat support so not only I'm unable to call them or do phone banking which heavily relies on sending security code by texts, I'm also receiving no support from them. I emailed them and received no answer whatsoever.
