Welcome to TPG Community!
We were able to locate your account using your community details and understand that you've also raised this issue with our Facebook support.
The activation of your TPG SIM card is currently in progress. Activation normally takes 1-2 working days to be completed.
We understand that you weren't happy with the process and your case has been escalated to our Complaint resolution case managers; Customer relations for better handling of the case.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.