Why is my newly activated sim card not working

[debware]

I have activated the new sim and received a reply email advising that this was done successfully, however after inserting the card I have no phone coverage. Please reply urgently as I am currently living alone and have had recent surgery, therefore not ideal to be left without phone contact.

[Anonymous]

Hi @debware ,

Thanks for raising this to us, we'd love to help and arrange one of our Mobile Specialists to contact you for further investigation. Shoot me a private message with your account details (Username/Customer ID together with the address no file).

How do I private message (PM) in the community 

Regards,

---

@debware wrote:

I have activated the new sim and received a reply email advising that this was done successfully, however after inserting the card I have no phone coverage. Please reply urgently as I am currently living alone and have had recent surgery, therefore not ideal to be left without phone contact.

---

[Anonymous]

Hi @debware,

Thanks for sending me your details, I was able to locate the account and confirm that the issue with the new mobile SIM/service has been raised to our Mobile Team also being handled by one of our Complaints Resolution Case Manager. I also noticed that you have been in contact with one of our Mobile Specialists and discussed details of porting the mobile service, please confirm if you still wish to speak with our Mobile Team. 

On the other hand, we will chase this with our Mobile Team and Complaints Resolution Team for additional reference in the ongoing complaint.

Let us know should you require further assistance.

Regards,

I have activated the new sim and received a reply email advising that this was done successfully, however after inserting the card I have no phone coverage. Please reply urgently as I am currently living alone and have had recent surgery, therefore not ideal to be left without phone contact.