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Wifi calling

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3bbeatty
Level 2

I have a samsung galaxy note 5 which is on the list of phones that support wifi calling

I have watched both videos on enabling wifi calling and enabling VOLTE

my phone doesn't have the Wifi calling toggle under phone -> settings

and my phone is set to 4G/3G/2G (auto-connect)

the software is up to date

is there any other  settings I need to change to make it work

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3bbeatty
Level 2

thanks shane 

I just got off of a live chat with samsung support and they confirmed that samsung galaxy not 5 does not have the ability to do wifi calling and that it should be taken off of TPGs list of wifi calling phones

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2 REPLIES 2
Shane
Moderator

Hi @3bbeatty 

 

It is best to contact Samsung support so they provide assistance with basic troubleshooting to locate the Wi-Fi calling options of the Samsung Galaxy Note 5.

Regards,

 

I have a samsung galaxy note 5 which is on the list of phones that support wifi calling

I have watched both videos on enabling wifi calling and enabling VOLTE

my phone doesn't have the Wifi calling toggle under phone -> settings

and my phone is set to 4G/3G/2G (auto-connect)

the software is up to date

is there any other  settings I need to change to make it work

3bbeatty
Level 2

thanks shane 

I just got off of a live chat with samsung support and they confirmed that samsung galaxy not 5 does not have the ability to do wifi calling and that it should be taken off of TPGs list of wifi calling phones