can't receive SMS code

[ayano668]

I got the SIM card and trying to activate it, bringing my existing number. However I dont receive any SMS after it says that the code was sent to my phone number.
I clicked on resend code but I still do not receive anything.
Could you please help me activate my new SIM card?

[BasilDV]

Hi @ayano668 

Are you porting your mobile number to TPG?

If yes, is the old SIM card is still inserted to your mobile phone as the code will be sent out to it?

Did you make sure that the old SIM card is still active with your previous provider?

Kindly send us a private message with your account details for further checking.

BasilDV

[ayano668]

Hi BasilDV,

Thank you for replying.

I am porting my current phone number to TPG, and the old SIM card is inserted. I can receive other short messages but cannot receive them from TPG.

This might be the cause but I am currently using a prepaid SIM from Vodafone. Does this trigger anything to not work as intended?

My prepaid SIM card expires very soon so I would like to know what I can do to ensure my current number is kept and I can start using my new SIM. Please let me know.

Thank you,
Ayano

[BasilDV]

Hi @ayano668 

We'd like to check on what we can arrange for you.

Kindly send us a private message with your account details.

BasilDV