cancel mobile service

[da9527]

Does one has to CALL tpg to cancel mobile service once he has ported out the number to a new provider. Will the porting automatically cancel the existing account once the new service is activated. There is no need to call in to confirm or to ask for TPG to cancel the existing mobile service. TPG will not be charging for next billing cycle. Correct? Thanks.

[BasilDV]

Hi @

Welcome to the Community!

Based on our Service description and Terms.

17. CANCELLING A MOBILE SERVICE

      17.1 Either party may terminate a Mobile service by giving at least 7 days written notice to the other party. You must pay for charges for the Service up to the end of the notice period.

      17.2. You authorise us to charge all termination fees, including, but not limited to, any early termination charges to your credit card or direct debit account on receipt of your termination notice.

To make sure that the account is cancelled, you may contact our Mobile Accounts team on 1300 993 019 for further discussion.

BasilDV