cancellation pre paid mobile sim only plan

[Hels27]

I want to cancel my mobile service, was told I needed to give 7 days notice prior to next billing date which is 2 weeks before the end of the plan's month, meaning I will lose 3 weeks of that month. Or can I get a refund if I cancel after payment (cancelling at the end of the month)

[BasilDV]

Hi @Hels27

Welcome to the Community!

We'd like to look into your account for better understanding of the situation.

Please send us a PM with your TPG username or customer ID number to assist you accordingly.

How do I private message (PM) in the community

BasilDV

[hyching]

Hello,

I want to cancel my mobile plan.  Please help arrange without making me make an IDD call.

[Riezl]

Hi @hyching, we are sorry to know that you'd like to cancel your mobile plan.

Please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

If your concern is about TPG Mobile Singapore service, you may send them an email to Singapore Mobile Team at support@tpgmobile.com.sg or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/