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charged $12 port out fee. Want this reversed

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pmdg777
Level 2

"no lock in contract" means just that. So why the fee. Send me the form so I can get this reversed 

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Accepted Solutions
Riezl
Moderator

Hi @pmdg777,

 

The $11 port out fee is being charged to cover the cost of porting process and call routing systems when you change provider. It is also included in our Standard Terms & conditions. You may check the details further on our website under http://tpg.com.au/mobile -> Terms & Conditions -> Mobile Plan Brochure.

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Riezl
Moderator

Hi @pmdg777,

 

The $11 port out fee is being charged to cover the cost of porting process and call routing systems when you change provider. It is also included in our Standard Terms & conditions. You may check the details further on our website under http://tpg.com.au/mobile -> Terms & Conditions -> Mobile Plan Brochure.

View solution in original post