TPG Community

Get online support

data barred insufficient prepaid balance

Mcrutchfield81
Level 2

hi, im on a sim only plan with direct debit, my bills are up to date, and i have 38gb remaining on my data service.

 

i got a txt saying my data is barred, im unable to text or call - please fix.

1 REPLY 1
Shane
Moderator

Hi @Mcrutchfield81,

 

Welcome to the community!

 

Thanks for raising this to us, we'd love to help see the status of the mobile service, to better understand the situation please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time we'll have one of our Mobile Specialists contact yuo.

 

How do I private message (PM) in the community

 

Regards,

 

 

hi, im on a sim only plan with direct debit, my bills are up to date, and i have 38gb remaining on my data service.

 

i got a txt saying my data is barred, im unable to text or call - please fix.