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mobile call crackling

athusy1986
Level 2


Using my TPG mobile, I cant call anyone and can't answer incoming calls. Phone line seems to be cracked and only able to hear weird noises. I have recorded the call recordings, but could not upload with this as only jpg,gif,png only allowed to upload.

 

This is happening to another TPG mobile of my family member as well. 
I tried to contact support line 13 14 23, but same issue. I made a complaint yesterday through email (helpdesk@tpg.com.au). However they just send standard reply. No response or action taken to fix it.

 

Please help.

4 REPLIES 4
Angeli
Moderator

Hi @athusy1986

 

Welcome to TPG Community! 

 

Let us have your TPG mobile number and we'll check on the network status and as to what is affecting it.


How do I private message (PM) in the community

 

Regards,

Angeli
 

Jeniiot
Level 2
Having the same issue for myself and my partner. Can not last a couple minutes before it either cuts out or there is crackling noises! Cant even call up TPG due to the crackling noise.
Angeli
Moderator

Hi @Jeniiot

 

Welcome to TPG Community! 

 

If you are still having an issue with your mobile, PM us your TPG mobile number and we'll take care of it. 


How do I private message (PM) in the community

 

Regards, 

Angeli
 

athusy1986
Level 2

My issue seems to be resolved after they reset mobile network from their end. I had frustrating one day not able to call or receive calls and trying get support in various forums and calling support number.