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mobile data still barred after new cycle

Level 2

Hi. Having an issue with my data being barred. A bit confused about the whole thing as it's never happened before, I've always been auto-billed for excess & been able to keep going as normal so this threw me a little.


I'm well & truly into a new billing cycle, have added more to my prepaid balance & still no access.

Please help!



Sorted now, can't see a way to delete the post