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porting from different provider to tpg sim-no service found

Level 2


on Tuseday I asked TPG to ensure I didn't lose service as I am disabled and live alone. Guess what? I now have no service. I woke up to SOS only.


I cannot phone...obviously.  No one answers email.


I am stuck.


I cannot tell you how vulnerrable it feels to have no contact. It means no food. I have no one to ask tohelp me.


This is not a good situation.

Community Manager

Hi @cristina,


We'll have this sorted for you ASAP. Are you able to send me a private message?