"Phone blocked. Please contact your operator" New SIM error message

[michaelrose38]

Hi,

We have a new SIM with a ported number. The SIM has been activated. An error message says "phone blocked. Please contact your operator." Previously, it requested a network access code.

Please help.

[BasilDV]

Hi @michaelrose38 

Thanks for raising this to our attention.

We tried to search for your account using your community details to no avail.

Please send me a PM with your customer ID or Mobile phone number to assist you accordingly.

How do I private message (PM) in the community

BasilDV