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sim activation not happened despite email over 12 hours ago

Moderator

Hi @reveal31

 

We understand your sentiments about this concern and we are really sorry for the inconvenience this has caused. 

Our Mobile Escalations Team was trying to contact you regarding the concern, may I ask your preferred time for the contact?  

 

Regards, 

Level 3
Nothing to do with my preferred time. Roaming means I can only get your call at the whim of the wind. I got 2 voice mail from tpg and I called back but I got tired of waiting on hold. Not sure what you can do for me now.
Moderator

We'll ensure to inform our Mobile Team first thing tomorrow as they're already closed for tonight. Apologies for all the trouble, reveal31.

 

 

Regards,

Ahra

Moderator

Hi @reveal31, we can see that our Mobile Escalations Team has been in touch via email and discussed the status of the compensation request.

 

Should you have further queries, you may directly contact our Mobile Team via return mail.

Level 3
Yes
time for me to contact ombudsman I think
Level 7

Hi @reveal31 Can you try switching off 4G in settings and select 3G for voice/data, in some areas this can make a big difference to signal coverage due to the frequency used and coverage pattern from the nearby towers.

Moderator

We have escalated your concern to our Complaints Resolution Team and a case manager will be in touch within 24 hours to discuss the progression of the case, @reveal31.

Highlighted
Moderator

Hi @reveal31, we can see that our Complaints Resolution Team has been in touch via email and discussed the concerns raised.

 

Should you have further queries, you may directly contact the case manager via return mail.