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sim card activation has failed

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Level 1
how will I ever activate my new sim when NO one Answers the phone & if I don't have a password to go and do it online?? I tried sending an email to say about this issue but NO one replied to my problem & I have paid for my first month in advance but don't have a mobile phone to use because if the non activated sim card!!! The time has started to count surely & I don't have a phone!! I will not put up with this anymore, I have been waiting for 3 days since I received my new sim and I thought it would be ok once I put the sim card in my phone but it didnt get activated like it used to in the past (with no hassles) and I dont see how I can get my sim card activated if I don't speak to a human ASAP!!!