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Port fail - Optus to TPG mobile number

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Level 1a

Hi TPG,

 

I received a message today by SMS indicating my Port Failed.  I tried to contact by phone but the customer service team seems to be closed eventhough it is Australian business hours right now.  Can someone please advise?  I am not sure if my Optus account was prepaid or postpaid but would like to bring my number over to TPG.  

 

I have chatted online with online support who keep transferring me to different online chat support but I don't receive any further support chats.

 

I look forward to hearing from you.