sim

3rdrock12
Level 2

I have recently switched to tpg and have the sim activated however I cannot make phone calls,  send texts or access the internet away from home. I really disappointed with this as I thought it would be simple. I have been told it will take one to two business days to fix. I don't think is a good solution. I would like it be resolved. 

1 REPLY 1
Shane
Moderator

Hi @3rdrock12,

 

Welcome to the community!

 

We are sad to know that you're having issues with your newly activated SIM, we did an article that you may find helpful.

 

If the issue still persists after the troubleshooting, shoot me a private message with your account details (Customer ID/Mobile number) also include your best contact number and preferred tmie.

 

How do I private message (PM) in the community

 

Regards,

 

 

I have recently switched to tpg and have the sim activated however I cannot make phone calls,  send texts or access the internet away from home. I really disappointed with this as I thought it would be simple. I have been told it will take one to two business days to fix. I don't think is a good solution. I would like it be resolved.