sim

[3rdrock12]

I have recently switched to tpg and have the sim activated however I cannot make phone calls,  send texts or access the internet away from home. I really disappointed with this as I thought it would be simple. I have been told it will take one to two business days to fix. I don't think is a good solution. I would like it be resolved. 

[Anonymous]

Hi @3rdrock12,

Welcome to the community!

We are sad to know that you're having issues with your newly activated SIM, we did an article that you may find helpful.

• Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile
• Having trouble sending SMS?
• What to do - TPG Mobile Data Not Working – Android
• What to do - TPG Mobile Data Not Working – iPhone

If the issue still persists after the troubleshooting, shoot me a private message with your account details (Customer ID/Mobile number) also include your best contact number and preferred tmie.

How do I private message (PM) in the community

Regards,

I have recently switched to tpg and have the sim activated however I cannot make phone calls,  send texts or access the internet away from home. I really disappointed with this as I thought it would be simple. I have been told it will take one to two business days to fix. I don't think is a good solution. I would like it be resolved.