Get online support
Hi @kwak1156
Welcome to the Community!
It appears that this is for your TPG SG mobile service. You have reached the support for TPG Australian consumers and I would like to refer you to the SG mobile support. You may send an email to Singapore Mobile Team at support@tpgmobile.com.sg or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/.
BasilDV