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unable to make calls

sanjayn
Level 2

hi Im unable to make a call. unable to send text message. I can recieve call fine. I have logged into my tpg account and can see no issues with payments. All look fine. I cannot call support because i only have a mobile and i dont have anyones phone i can borrow.

2 REPLIES 2
sanjayn
Level 2

I get this auto response. your account balance is insufficeient to make this call. please check your balance online by loggin in our website or contact our support team for assistance.

Ahra_G
Moderator

Hi @sanjayn

 

Welcome to the Community! 

 

I've managed to locate your account and recent update indicated that this issue has been raised to our Mobile Support Team. 

 

Updates will be provided via phone call or SMS. 

 

We apologise for the inconvenience. 

 

Regards,

Ahra_G