TPG Community

Get online support

550 5.1.2 <abc@xyz.com.au>... Host unknown (Name server: xyz.com.au: no data known)

sinvira
Level 2

Hi,

 

I'm getting the following errors while sending emails to one particular domain. 

  ----- The following addresses had permanent fatal errors -----
<recipient email id>

   ----- Transcript of session follows -----
550 5.1.2 <recipient email id>... Host unknown (Name server: domain : no data known)

 

I can receive emails from that domain and otherwise I can send emails normally to all other email addresses with different domains. Please help

1 REPLY 1
Shane
Moderator

Hi @sinvira,

 

Have you tried sending an email using TPG Post Office? If so and the issue still persist, we recommend to raise this to our postmaster (postmaster@tpg.com.au). You may send them an email for real-time test and investigation.

 

Let me know how it will go and should you require further assistance.

 

Cheers!

 

 

Hi,

 

I'm getting the following errors while sending emails to one particular domain. 

  ----- The following addresses had permanent fatal errors -----
<recipient email id>

   ----- Transcript of session follows -----
550 5.1.2 <recipient email id>... Host unknown (Name server: domain : no data known)

 

I can receive emails from that domain and otherwise I can send emails normally to all other email addresses with different domains. Please help