Are your technical support team on holidays?

[Fixmyinternet85]

Connection issues for almost 6 weeks. Trying to upgrade hardware and have no internet to the NBN box (amber light)..
90 mins on phone waiting for technical support. Phoned back an hour later and engineering team can’t help. Waiting for another call back now, and 4 hours later, no call.
WFH on Monday is going to be fun. Are all your tech support team on holidays..?

[BasilDV]

Hi @Fixmyinternet85 

We've been busier than usual, but we are here to support.

We'd like to check on what we can arrange for you. Just send us a private message with your account details.

BasilDV