Bounce issue when send email to TPG users

[teddychoi]

Hello!

I am Teddy Choi from Emarsys Limited and dealing with our client’s deliverability issue

We have seen the high amount of "452" bounces returned to one of our new IP range.
Currently we could only send ~400 - 500 emails to tpg.com.au users per day.

We are working on the ramp-up process for these new IPs.
The ramp-up process have been started for over a month but the issue still persist.

Please let me know if there any other contact point I should contact for such delivery issue.

Best Regards,

Teddy Choi

[Shane]

Hi @teddychoi,

We recommend to coordinate this with our postmaster, you may email them at postmaster@tpg.com.au. Simply include the details of the affected email address, username or customer ID.

Regards,

[teddychoi]

Hi Shane,

Thank you for your prompt response :-)

No problem. I will contact the postmaster team via postmaster@tpg.com.au.

Best Regards,

Teddy Choi