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teddychoi · ‎07-06-2022

Hi Shane, Thank you for your prompt response :-) No problem. I will contact the postmaster team via postmaster@tpg.com.au. Best Regards, Teddy Choi

teddychoi · ‎07-06-2022

Hello! I am Teddy Choi from Emarsys Limited and dealing with our client’s deliverability issue We have seen the high amount of "452" bounces returned to one of our new IP range. Currently we could only send ~400 - 500 emails to tpg.com.au users per day. We are working on the ramp-up process for these new IPs. The ramp-up process have been started for over a month but the issue still persist. Please let me know if there any other contact point I should contact for such delivery issue. Best Regards, Teddy Choi

teddychoi · ‎15-11-2021

Hello BasilDV, Thank you for the prompt response! Noted that :-) I will try to reach out iiNet via the recommended ways. Thanks! Teddy Choi

teddychoi · ‎12-11-2021

Hello! I am Teddy Choi from Emarsys Limited and dealing with our client’s deliverability issue We have seen the block bounces in one of our 0/24 IP range when our client is sending to the "iinet.com.au" mailbox since 8/Nov/2021. Below is the bounce code we received: 554 icp-osb-irony-in10.iinet.net.au Your access to this mail system from [IP ADDRESS] has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means. I tried to send email to postmaster@iinet.com.au and abuse@iinet.com.au but no response yet. May I check if there any other contact point to deal with the iinet.com.au delivery issue? Best Regards, Teddy Choi

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Re: Bounce issue when send email to TPG users

Bounce issue when send email to TPG users

Re: Block bounce issue when send email iiNet users

Block bounce issue when send email iiNet users