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Can't download emails using outlook

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Level 1a
Level 1a

I am having issues with downloading emails through outlook on my computer. Keep getting the error - Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User is banned from using SMTP AUTH due to previous abuse.

I changed the password in my account settings and did a full scan on my computer but still doesn't work. I can get the emails on my phone and home computer. What else can I try?

1 REPLY 1
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Level 9

Hi WNC.

Does this help?

How do I verify my Outlook.com account?

Sign in to verify your Outlook.com account.

When you click the verification link, you're asked to type a series of random characters as shown in a picture. You can listen to an audio file that states the characters if you prefer. By entering the characters as shown, you prove that you're a human and not an automated program.