TPG Community

Get online support

Can't make or receive calls

Highlighted
Level 1

ORDER ID: 312xxxx

Dear TPG Community,
I have recently registered for a simcard but was not able to make or receive calls. I have tried multiple tries on resetting the phone, make the settings on the call and network but nothing is changed. Kindly please advice further whats need to be done in TPG side to see what's wrong. Thank you.

Regards
Thina

Contact Name: Thi xxx xxx
Contact Email: xxxxxx@gmail.com
Username: xxxxxx@gmail.com

1 REPLY 1
Highlighted
Moderator

Hi @ThinaCao ,

 

Welcome to the community!

 

TPG Australia & TPG Singapore are 2 separate entities, kindly send an email to Singapore Mobile Team at support@tpgmobile.sg or visit their Facebook Page at https://www.facebook.com/TPG-Singapore-785533401811953 so they can further assist you.

 

Let us know should you require further assistance.

 

Cheers!