Cancel TPG account and keep email

[spocall]

Hi,

I wish to cancel my existing NBN service and retain my email in IMAP form that TPG offers. I have moved and a TPG service already exists in my new home, so unable to retain present service at new abode.

Can you please advice as to how I should go about cancelling NBN and then retain my email account.

Thanks

[Riezl]

Hi @spocall, we'd like to arrange one of our account specialists to contact you to address this matter. Please send us a private message with the details (customer ID, username and complete address ) of the account you wish to cancel.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Buckridge]

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@spocall wrote:

Hi,

I wish to cancel my existing NBN service and retain my email in IMAP form that TPG offers. I have moved and a TPG service already exists in my new home, so unable to retain present service at new abode.

Can you please advice as to how I should go about cancelling NBN and then retain my email account.

Thanks

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If you wish to proceed with cancellation, please call us on 1300 993 019. When can I cancel my TPG Mobile service? You can contact us anytime to cancel. You may choose for cancellation to be in effect at the end of your billing cycle or immediately.