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Cancellation of NBN Service

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Level 1

Hi,
I am going to be moving out of my current location within the next 2 weeks and require cancellation of my NBN service. I cannot find any information on how to cancel it anywhere though I understand the 30-day notice requirement and would be happy to provide that notice wherever necessary as well as see the payments through to the notified date without issue.

My proper TPG account uses the same name as here.

Please contact me as soon as possible, thank you.

2 REPLIES 2
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Moderator

Hi @flooblegoo 

 

Welcome to the Community!

 

We regret to hear that you wish to cancel your account. Using your community details, I was able to find out that you have already sent an email as well regarding the same concern.

 

I have already advised our Escalations Team to contact you with regards to your concern. If you have a preferred contact number or call back time, please let us know via PM.

 

Regards,

Highlighted
Moderator

Hi @flooblegoo

 

We can see that our Escalation Team has already contacted you and discussed with you about your request.

 

If you still need our assistance, please let us know.

 

Regards,