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Complaint - Service constantly Dropping Out

Level 1

I experience consistant internet drop outs - One every other hour


I have spent around 2 hours on the chat line today trying to have this matter resolved, on two seperate occasions - trialling troubleshooting ideas to resolve my issue - that TPG can not explain - but refuse to escalate.


I pay my monthly contract fee on time. All i expect for that money is the service i am paying for.


 I am having to pay out of pocket costs for extra data for mobile/hotspotting devices.

It's also having a negative impact on my university study, which I do from home and which relies on me having reliable internet service and speed.


Unhappy TPG


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