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Complaint - Service constantly Dropping Out

Level 1

I experience consistant internet drop outs - One every other hour

 

I have spent around 2 hours on the chat line today trying to have this matter resolved, on two seperate occasions - trialling troubleshooting ideas to resolve my issue - that TPG can not explain - but refuse to escalate.

 

I pay my monthly contract fee on time. All i expect for that money is the service i am paying for.

 

 I am having to pay out of pocket costs for extra data for mobile/hotspotting devices.

It's also having a negative impact on my university study, which I do from home and which relies on me having reliable internet service and speed.

 

Unhappy TPG

1 REPLY 1
Moderator

Hello from TPG,

Thank you for contacting us, for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:

Full Name

Full Address

D.O.B.

I will reply ASAP on receipt of the above.

Regards

PeterW