Hi @Lhianne13 ,
Welcome to TPG Community!
We have located the account using your community details.
It appears that the payment request via direct debit is still in progress and it takes 3-4 working days to clear. We are not able to stop this process as this is already submitted to the bank's system. You may contact your bank to stop our payment request.
We can sort out the billing issue on your mobile account after the payment gets cleared or rejected. A $10 rejection fee and a possible dishonor fee from the bank will apply in case the payment is rejected.