E:adsl_comm:thread_exists error when trying to upgrade nbn plan

[Mittyhuggett]

I want to upgrade my plan from nbn 12 to nbn 50 but when I try to finish the process it comes up with this error
E:adsl_comm:thread_exists
Appreciate help in solving this.

[Riezl]

Hi @Mittyhuggett , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community