Email access

[5325587]

Since moving to the Messaging Company I have constant problems accessing my email, both via webmail (times out) and using my email client (password not accepted)

[david64]

Hi @5325587 . What screens do you go through, or what URLs do you use to get to the Post Office login screen?

Can you post a screenshot of the timeout message?

Does the password in your mail client also get you into MyAccount?

[adsl7fun]

I have same problem - attempt to login via webmail through Chrome browser gives '504 Gateway Time-out' Thunderbird email gives the error shown as TPG fail4 (see attached screenshots) most times but it may be preceded by TPG fail1 or TPG fail2.

[Sarah_R]

We're aware of an issue affecting email access for some customers. We're working to resolve this as soon as possible and will keep you updated on our progress here: https://support.tpg.com.au/servicestatus