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"Welcome to TPG Community! " Was that sarcasm? It was pretty good.
My mom is 90 years old and I'm 12k miles away.
Too bad I can't send her an EMAIL with explicit instructions how to do what you suggest.
I really can't imagine explaining this over the phone.
Why did her account (and my Dad's BTW) just magically stop getting my emails?
What's the point of getting me to get her to "check the email settings (filtering)". Since she never set her filters to reject my emails, what makes you think she can figure out how to NOT reject them?
I can't beleive you treat your customers this way.... Getting rid of spam is great... but really.... killing all emails from gmail... ?? Someone needs to fire the person who thought of that solution.
Hi @Megstar
Please understand that we need your details so we can perform initial investigation at the same time raise this to the postmaster directly. We will wait for your details so we can proceed the assessment.
Regards,
@Shane after the 5 pages of comments on this thread you’d think that would be enough of a clue for tpg to actually make some move to adjusting the filters that are stopping gmail. I’m not going to jump through your hoops to make it look like you’re trying to help when it’s something you are actually blocking. How about you talk to the postmaster and get back to us all.
Send us the account details of your mother so we can coordinate this with the postmaster, also include the error message/bounce back that you receive when sending emails to her inbox.
Regards,
"Welcome to TPG Community! " Was that sarcasm? It was pretty good.
My mom is 90 years old and I'm 12k miles away.
Too bad I can't send her an EMAIL with explicit instructions how to do what you suggest.
I really can't imagine explaining this over the phone.
Why did her account (and my Dad's BTW) just magically stop getting my emails?
What's the point of getting me to get her to "check the email settings (filtering)". Since she never set her filters to reject my emails, what makes you think she can figure out how to NOT reject them?
I can't beleive you treat your customers this way.... Getting rid of spam is great... but really.... killing all emails from gmail... ?? Someone needs to fire the person who thought of that solution.
Shane:
I have sent you a PM with the details or my parent's accounts.
I assume the PM went through, but the first attempt complained that it had HTML (from the email copy) and then it said I had reached the PM limit. Fingers crossed.
Hi @BouncesGmail ,
I have not yet receive an messages from you. Could you please check your sent items.
Here is how to send a PM.
Regards,
Shane:
I have sent you a PM with the details or my parent's accounts.
I assume the PM went through, but the first attempt complained that it had HTML (from the email copy) and then it said I had reached the PM limit. Fingers crossed.
To Shane.
OK. This time the system said the DM was sent.
Our Postmaster confirmed that this is due to rate limiting applied by our email security system because of too much spam receiving from Gmail servers/IPs.
Our email security system detected that your IP address is sending spam emails. We encourage to stop the spam on your IPs so it will have a good reputation and will be able to send to TPG email addresses.
Regards,
To Shane.
OK. This time the system said the DM was sent.