Equipment delivery

[vickinoyce69]

My setup date is 19/2/21 & I have not yet recieved my Tpg equipment 3981905 from startrack , the startrack tracker is telling me its still in transit. It was despatched on the 15/2/21 & ;received by startrack on the 16/2/21. I cannot move forward with my nbn setup tomorrow 19/2/21 without eqipment. Please let me know where my equipment is &; what i need to do from here. Frustrated

[Riezl]

Hi @vickinoyce69 , it appears that you have already received the equipment as confirmed in your post here: https://community.tpg.com.au/t5/TPG-Community-Feedback/Equipment-modem-delivery/m-p/86863#M2085

For your reference, we have created this community article, which contains a video on How to track your TPG service installation

We also send an email notification once the service is activated.

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community