Hi @vickinoyce69 , it appears that you have already received the equipment as confirmed in your post here: https://community.tpg.com.au/t5/TPG-Community-Feedback/Equipment-modem-delivery/m-p/86863#M2085
For your reference, we have created this community article, which contains a video on How to track your TPG service installation
We also send an email notification once the service is activated.
If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community