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Existing phone sockets do nor work after NBN installed

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jb9791
Level 2

After NBN installed, no phone works on all other existing phone sockets in the house except the one is connected to the moden. Is it possible to made other phone sockets working again?

1 ACCEPTED SOLUTION

Accepted Solutions
peter_k
Moderator

Hi

 

With NBN there is no longer a dial tone on the phone line or sockets.

To get a Dial tone and a working phone service you need to plug your phone into Voice port 1 on the back of the modem.


The reason NBN often disconnect most internal sockets is that it can severely impact the performance of the service.

 

I hope this helps.

 

Regards,

Peter

View solution in original post

1 REPLY 1
peter_k
Moderator

Hi

 

With NBN there is no longer a dial tone on the phone line or sockets.

To get a Dial tone and a working phone service you need to plug your phone into Voice port 1 on the back of the modem.


The reason NBN often disconnect most internal sockets is that it can severely impact the performance of the service.

 

I hope this helps.

 

Regards,

Peter

View solution in original post