File from backup disc

[evanb]

Having dragged a file (Mail) from my external backup disc, I cannot open it "because of a problem" (unspecified). How can I overcome that bar please?

Evan.

[Mel_G]

Hi @evanb,

Welcome to the Community!

There are some things that we may need to check and consider to identify what is causing your issue:

1. Is the file that you have dragged on your backup disc corrupted?
2. Is there a compatibility issue with the file:

• Are you using the same computer/device when opening the said file you saved?
• Is the file supported by the app/software that you're currently using?

If you can provide us more details of your issue then we might be of further help.

Cheers!

[evanb]

Thanks for your reply Moderator. The tecnician had updated my System and that proved to be the cause of the problem. I returned to computer to him and , five days later, he had juggled things so that the files now open. Thanks again, Evan.

[Anonymous]

We are glad to know that, @evanb.

In case you will have queries in the future do not hesitate to open a thread here in our community we're always here to help.

Cheers!