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Horrible Service

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Level 1a
How do the customers get in contact if they are not accessible over the numbers they have provided...is it not their responsibility to call back rather than send a text.
1 REPLY 1
Moderator

Hi @Gopal, we have located the account using your community details. We can see that your concern has been escalated to our Technical Team who's now working on sending a new modem.

 

The team is monitoring this and the assigned technical specialist will contact you via SMS or phone call for any additional update.

 

Let us know should you have further queries.