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Internet download and upload speed slow on nbn100

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Level 2
Hi my name is Ricky, we changed our nbn tpg to nbn100 and it says it should be running around 71.4mbps. I got the confirmation that our plan has changed and I have turned off modem and back on after 30 seconds to reconfigure. It says it's only running at 27mbps or lower. Can we fix this problem please
1 REPLY 1
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Moderator

Hi @Rickymccoll,

 

We have likewise replied to your post located here:


https://community.tpg.com.au/t5/TPG-Community-Feedback/Internet-download-and-upload-speed-slow-on-nb...


Should the issue still persists, you may send your best contact time & number via private message so we can organise a contact to be made from our Technical Team. 

 

 

Cheers!