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Internet drop outs and inconsistently slow

Level 3

I pay for the highest broadband at my place in Petersham and I am having to wait for videos to stream, I couldn't hold an important video conference and facetime connections lag. Maybe I should be shifting provider. Very concerning.


Hi @Amysatchell,


there are different type of network dropouts you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area.


Send in your TPG account details via private message so we can assist further. 




Level 3

Exact same issue here in Dulwich hill started around 5pm.

Getting speeds of 1-7Mbps compared to my 150Mbps.?


Edit.   It has just been restored to its former kids thank you again Mr.TPG...those few hours just shows how relient we are on a particular speed god help us ..