TPG Community

Get online support

Internet dropping out

Level 2
Hey I need some help as my network was stable for almost 2 months now all of a sudden were having drop outs every 5 mins at night and bout every couple of hours during the day I've tried speaking to tpg but everytime I do they tell me its fine it obviously isn't because I try to connect and it drops just from connecting to the modem its ridiculous and quite sick of it myself if it keeps up im thinking of changing to different provider anyone got any suggestions

Hi @Babydragon420,


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community