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Internet keeps dropping out

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Level 1b

The internet has been terrible and keeps dropping out on all my devices every 2 minutes and then i will need to turn it on and off for it to work for another 2 minutes and repeat. Extremely disappointed as i was told upgrading the plan will solve this issue and it has not and it's been months since i've had stable internet.

 

PLEASE FIX. 

1 REPLY 1
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Moderator

Hi @Yxlup57 

 

Thanks for raising this with us.

We've tested the line and was not able to detect any fault within the NBN network.

Your modem/router shows that it's been stable for more than 4 days now.

 

If you are using a WiFi connection, then signal interference may have caused the issue.

We've created some articles that will guide you on how to improve your home network.

You may refer to these links:

Feel free to search in the community for self help option or contact us directly for further support.

 

Stay safe.

BasilDV