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Lack of service

Dazzler
Level 2
I’m now into day 8 of no NBN - why does TPG never reply to phone messages - or emails
2 REPLIES 2
Shane
Moderator

Hi @Dazzler ,

 

Welcome to the community!

 

Thanks for raising this to us, I am sad to know that you do not have connection for 8 days now. I would to help see what causing this and follow up to the team handling the fault. To better understand the situation, shoot me a private message with your account details (Username/Custiomer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@Dazzler wrote:
I’m now into day 8 of no NBN - why does TPG never reply to phone messages - or emails

 

Dazzler
Level 2
Hi Shane

Finally fixed- still no reply to some emails sent - very disappointing