NBN Cable service keeps dropping out

[leighgallen]

Hi Team,

over the last 6 months, and more so in the last 3 weeks my NBN keeps dropping out, it happens maybe 20 times a day, it's making working from home very challenging as I need to hotspot from my mobile. it happens for about 20 seconds or so each time, generally it's worse in the morning.

I really need some help with this

Leigh

[BasilDV]

Hi @leighgallen

We checked the account and it shows that the modem/router connection has been stable for more than a month now.

You may need to give the modem/router a quick rest for it to perform well.

Just turn it off for 30 seconds, then turn it back on.

Once done, check your connection and if your devices are connected via WiFi, then to improve your home network, try the troubleshooting on our articles.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know how it goes.

BasilDV

[leighgallen]

Hi, 

it's dropped out 5 times already today - mid meeting - connection lost.

I have turned everything on and off - it makes no difference.

it works great, super fast, then it just stops

it keeps happening day after day.

[BasilDV]

We want to check if we are looking at the same account as it shows that the modem/router hasn't been rebooted.

Shoot me a PM with your TPG username or customer ID number.

BasilDV