Welcome to TPG Community!
We're sorry to know that you're having issues with the service and we apologise for the inconvenience this is causing you.
We have tried to locate the account using your community details, but we were unable to find a match.
Please PM us your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link:
Thanks for sending the account details via PM.
We've tested the line and wasn't able to detect any fault within the NBN network. The modem shows that it's been stable for almost a day now.
We checked the connection logs and noticed the dropouts that started last 30th of December 2019.
When you lost the internet, did you notice any changes with the light status of the NBN NTD (ARRIS) box and the router? Is it time specific or random dropouts?