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NBN and phone connections lost

Level 2
Since Thursday 07/02/19 I have lost all NBN, phone and WiFi services.
Both modem and router have power, all items say they are connected to the router however system checks state no internet connection.
Tried calling customer service several times but gave up after being on hold for approx 20 minutes each time.
Is anyone else having these issues in western Sydney

We are sad to know that you're having connection issue with your service since the 7th of this month. We're able to locate your account using your Facebook name and we've seen that this has been raised to our Engineering Team as we received your complaint to our community located here

To avoid redundancy and confusion, we'll relay updates to your initial post here in our Community. Updates will be provided by one of our Engineers via SMS or Phone call. We apologize for any inconvenience, let us know should you require further assistance.