We're also disappointed to know that the job was not completed today, @Maria1. We have escalated this matter with an utmost priority to NBN Co.
As you are aware, we rely on NBN Co in your area to provide a service and both appointment and technician availability is subjected to our wholesaler partner and as a re-seller we only have limited control over such things. Please understand that this limitation is beyond TPG’s control and only NBN technicians are allowed to fix the fault with the NBN infrastructure.
Furthermore, the assigned Complaints officer is already assessing your case and will be in touch with you either via email or phone call.
Apologies for all the trouble this is causing you.