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NBN connection dropping out constantly

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Level 1b

Hi,

 

I have a fibre to the premise NBN connection here in quenbeyan that overall has been good. Just in the last week however it has become very unstable with bursts of operation. If i can get a speed test off while it is on or if I try to use normally the connection speed seems great as per usual but it quickly crashes back.

 

The system/router didn't juggle multiple users well as far as reasonable speeds for all users but never lost connections in this way.

 

Any recommendations or issues with the network worth knowing about?

 

Ben

1 REPLY 1
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Moderator

Hi @suzieben , we have located the account using your community details.

 

We have checked the status of your connection and we cannot see any issues with the line or network that may affect the performance of the service. In fact, the connection looks stable at the moment.

 

If you are having issues with the speed, we recommend having a read of this community article.

For WiFi issues, here are the articles that we've created to help you improve your home WiFi network.

If the issue persists, kindly check what light on the router and the NBN connection box normally goes off whenever the connection drops and report back to us providing your contact details via PM so we can have a Senior Technical Specialist contact you for further assistance.

 

To send a PM, please refer to this link: How do I private message (PM) in the community